1st Line IT Support Engineer

Who we are

Trailblaze IT offer an extensive range of ICT services for schools and businesses, from weekly site visits to complete network and system installation. We have over 10 years' experience providing IT solutions, and we provide an industry-leading support service.

Trailblaze IT are the green ICT provider and we are passionate about our environmental commitment.

Job description

We are looking for an experienced 1st line engineer to join our friendly support team. As you will be working within a team environment and speaking to customers on a daily basis, your communication skills must be very strong.

You will be responsible for remote support and site visits in the local area. You will be based at our Bournemouth office. This role is available on a full time basis. Own car essential with mileage reimbursed.

Will be providing support in:

• Windows 10, Mac OS, Chromebooks
• iPads and Android tablets
• Common user and device issues including networking and printing
• Microsoft 365 & Google Workspace
• VoIP phone systems

Essential skills

• A people-person
• Great with customers
• Team player
• Self-motivated with a can-do attitude
• Able to prioritise and manage your own work load
• Able to quickly troubleshoot and resolve issues

Requirements

• 1+ Years experience in an IT support role
• Full clean drivers license
• This role is subject to an enhanced DBS check at of cost of £59.30

Desirable Experience

• Support ticket handling, including detailed note recording.
• MDM solutions, group policy, software & printer deployment, photocopiers, wifi, networking & firewalls.
• Working within the education sector.

Perks

• Flexible hours available including part-time, term time or full time.
• Company pension
• Laptop provided
• Free parking onsite

Apply now by sending a cover letter and CV to info@trailblazeit.co.uk

Speculative CV’s sent by recruitment agents without prior agreement by Trailblaze IT will not be accepted and will be deemed property of Trailblaze IT, with no recruitment fee applicable.