2nd Line IT Support Engineer

Who we are

Trailblaze IT offer an extensive range of ICT services for schools and businesses, from weekly site visits to complete network and system installation. We have over 10 years' experience providing IT solutions, and we provide an industry-leading support service.

Trailblaze IT are the green ICT provider and we are passionate about our environmental commitment.

Job description

We are looking for an experienced 2nd Line Support Engineer to join our friendly support team. This role involves providing 2nd line remote and onsite support to our customers. As you will be working within a team environment and speaking to customers on a daily basis, your communication skills must be very strong.

This role would suit a candidate with experience in 2nd line support. This role is available on a full-time or part-time basis, and can be available 'school term time only' if preferred.

Standard working hours are Monday - Friday 8am-4.30pm

30 days holiday, including bank holidays

You will have the technical ability to support:

• Windows 10, Mac OS, Chromebooks
• Printing, Group Policy, Backup Systems & Networking
• MDM for iPads
• Microsoft 365 & Google Workspace
• VoIP phone systems

Essential skills

• A people-person
• Great with customers
• A good team-leader
• Self-motivated with a can-do attitude
• Able to prioritise and manage your own work load
• Able to quickly troubleshoot and resolve issues

Requirements

• 2+ Years experience in an IT support role
• Full clean drivers license
• Good documentation skills
• Strong ticket handling ability, including detailed note recording
• This role is subject to an enhanced DBS check at of cost of £59.30

Desirable Experience

• Server 2016 onwards, Active Directory, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering
• Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers

Perks

• Flexible hours available including part-time, term time or full time.
• Company pension
• Referral programme
• Free parking onsite

Apply now by sending a cover letter and CV to info@trailblazeit.co.uk

NO RECRUITMENT AGENCIES PLEASE. Speculative CV’s sent by recruitment agents without prior agreement by Trailblaze IT will not be accepted and will be deemed property of Trailblaze IT, with no recruitment fee applicable.